Shipping & Returns | Scrappy Girl Quilts & Fabric | Lake City, FL
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Shipping & Returns

How we do shipping


When will my package be shipped?
All orders are shipped within 48 hours Monday - Saturday 9 am - 4 pm.

What carrier will be used to ship my package?
We use USPS and UPS to deliver our orders. You can choose from a variety of methods to ship, from ground to express.

Will I receive a tracking number?
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail may not have tracking numbers.

How are the shipping rates calculated?
The rate charged for the shipping of your order is based on the weight of your products and your location. All orders over $35 receives FREE PRIORITY MAIL SHIPPING.

How are backorders handled?
We are unable to split orders at this time. If an item is out of stock when ordered, we will contact you first, then cancel the item from the order. All other items will ship as expected and you will only be charge for what is shipped.

Do you ship internationally?
We do not currently ship internationally to other countries.
 

Returns & Exchanges


How do I return or exchange an item?
Please call immediately at 386-308-3195 if there is an issue with your shipment. Our products may be returned for a store credit or gift card within 30 days of original purchase, provided they are unopened and in like-new condition. Return shipping will be at the expense of the buyer. All returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number. Deeply discounted items may have restrictions.

My package was damaged. What do I do?
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email us at info@scrappygirlquilts.com and we will send a return label to send it back. An identical (when available) replacement item will be sent to the buyer at no additional cost. Sometimes, especially with fabric, an item may no longer be available, in which case we will do our best to replace it with a similar item.

Send all returns to:
Scrappy Girl Quilts & Fabric
Attn: Returns
1743 NE Gum Swamp Rd
Lake City, FL 32055




Coupon/Discount Policy


It is our pleasure to be able to occasionally offer discounts on our items. See the table below for department eligibility.

 Department  Rewards  Discounts
 Services  Yes  No
 Batting & Interfacing  Yes  Yes
 Fabric  Yes  Yes
 Kits & BOMs  Yes  Varies
 Notions  Yes  Yes
 Patterns & Books  Yes  Yes
 Templates & Rulers  Yes  No
 Thread  Yes  Yes